Answers to commonly asked questions about dental network participation.
You can find patient information and process claims reimbursement quickly and easily, including patient eligibility/benefits, patient history, preauthorization, electronic funds transfer (EFT), and electronic claim filing, through My Patients’ Benefits website.
You’ll need to have the following information on hand when creating an account:
Steps to create an Account:
The Hawaii Healthcare Information Network (HHIN) is the state’s health data exchange. The system allows providers and practice staff to check eligibility and benefits for FEP Basic & Standard members. Log in at hhin.hmsa.com.
HHIN registration (HMSA’s Electronic Services Outreach Unit):
Submit an online Provider Contact form
You can find provider fee schedules for PPO, Costco, and Medicare Advantage plans on our website’s Fee Schedules and Benefit Matrices page.
Your Type 1 NPI (individual and unique to provider) is required for access. Entering a Type 2 NPI (group/organization) will result in an error message. You can verify your NPI information at the NPPES NPRI Registry website.
After entering your Type 1 NPI information in the designated box, please complete the verification prompts before clicking the button to view fee schedules.
For HMO plan fee schedules, please contact us.
We’re required by law to keep our provider directories up to date. At the start of every quarter, correspondence is emailed or mailed to all participating providers and practices reminding them to verify that their information is up to date. Also, your participation with us is promoted in our online provider directory. No action is necessary if the information listed online is correct.
Helpful hints for updating your provider information:
If changes are needed, please complete the appropriate status change form(s). You can find them on the Update your Status page of our website.